La-Z-Boy's Design Services

David Metcalf

Regional Manager of Design Services

David originally came to La-Z-Boy with over 10 years of experience in residential, commercial and retail design throughout Canada, the US and Mexico. He received his education from the International Academy of Merchandising and Design in Toronto and his passion has always been in residential design, as he values the relationships he is able to build with loyal clients year after year.

He got his La-Z-Boy start at a different franchise location in 2002, where he worked to develop the In-Home Design program for 3 years. In 2005, he joined this La-Z-Boy team as one of our design professionals in both the Vaughan and Scarborough locations, eventually taking on the role of Regional Manager of In-Home Design in 2012. In addition to managing the In-Home Design division, David has developed a grass roots program and corporate sales initiative, as well as orchestrating participation in both local and regional Home Shows.

David’s approach to design is this - ”keep it simple and keep it classic.” What he prides himself most on, is his ability to listen to his clients, assess their needs and provide them with looks that have a great casual elegance.

Sue Bedford

Designer - London

For Sue, it all started at a very young age, when she began rearranging her parents’ furniture. She received her education in Visual Arts from Western University and after that, went on to pursue a diploma in Interior Decorating after spending some time working in Europe, inspired by the beautiful interiors and architecture.

She came to La-Z-Boy with a wealth of experience in various different fields. Sue’s extensive 20-year background includes working internationally in commercial interiors, with furniture and in the fashion merchandising industry. She started with La-Z-Boy in 2007 and hasn’t looked back.

Sue’s approach to design involves listening to her clients in order to create trusting relationships with them. This allows her to interpret their needs and turn it into a captivating vision, creating a home environment that truly feels right to the client on many levels, whether it’s coming home after a long day at the office, or hosting a cocktail party with friends.

Sandrine Mickail

Designer - Vaughan

Sandrine has over 3 years of experience in the Residential Design Industry. She began her career by doing Home Staging and Décor Consulting while working with a Flooring and Design company. Before coming to La-Z-Boy, she worked for a Developer on New Builds in Newmarket and Thornbury, and assisted in designing and furnishing all of their model homes.

Sandrine joined La-Z-Boy in February of 2019 where she started part-time in the Barrie location. In June of 2019, she moved to the Vaughan location to take on the store full-time and has been there since.

Sandrine has an unmatched passion for Design and Décor and loves nothing more than to make her clients happy. She believes a beautiful home comes from the people living in it, and that’s why her clients are her focus. Sandrine’s design style can be described as classic, elegant and timeless.

Sharmaine Mundy

Designer - Markham

While Sharmaine is relatively new to La-Z-Boy, she has over 10 years experience in residential design and decorating. Sharmaine also comes with experience in residential renovations, where she prepared homes for resale, or where the objective was an updated look.

Her approach to design is creating functional, yet comfortable, living spaces. Sharmaine believes your living space should be a reflection of your lifestyle and character. Her experience includes design consulting at another furniture retailer, as well as working with her personal clientele on interior design, space planning and renovation projects.

Sharmaine received her education from Sheffield School of Interior Design and Decorating and when she is not creating beautiful spaces, she enjoys landscaping, traveling and spending quality time with her family.

Tracey Goodwin

Designer - Burlington

Tracey brings her extensive design experience and passion for great design to Burlington which earned her the 2018 PeakPerformance Pinnacle award for Top Designer in Canada for La-Z-Boy!

As a graduate of Interior Design from Sheridan College she has over 20 years of experience in all aspects of residential and commercial design. She has spent many years with an Interior Design firm and in the furniture industry and specializes in space planning, colour coordination, furniture and fabric selections.

Her goal is to make customers feel welcome, comfortable, and to listen to them to exceed their expectations.

Pam Fleming

Designer - Burlington

Pam, a highly enthusiastic and one of La-Z-Boy’s most seasoned and successful design professionals, joined the team over 12 years ago. Her design career began at Niagara College, where she received her degree in Interior Design. She laid the groundwork for her ever-growing design sense with a junior role at a full-service interior design firm, working on full-scale renovations, designing architectural features and furnishing rooms for clients.

Pam brings a wealth of knowledge to the In-Home program, not only because of her tenure with La-Z-Boy, but also through her extensive experience with designing and selling custom drapery. This knowledge fostered her love for the use of colours, varying textures and high quality fabrics. She spent 10 very successful years in the drapery business, before returning to her love of furniture – leading her straight to La-Z-Boy.

She takes much of her inspiration from ever-evolving upholstery, tables, fabrics, area rugs and accessories, and sees how they will work within her clients’ wish lists, bringing together solutions for their spaces. Pam loves working with her sales team to create looks that her clients dream about living with.

David Hendricks

Designer - Oakville

David brings over 25 years of interior design experience to the La-Z-Boy Furniture Galleries team. Originally from England, David knew he wanted to pursue a career in architecture and design and became an Architectural Technologist. Eventually realizing his passion was in interior design he freelanced as an upholsterer and received his Interior Design degree from Ryerson University. This experience as an upholsterer truly fostered his love for soft furnishings, fabrics and case goods. David’s breadth of experience expands into design and project management for several builders and design firms, as well as designing model homes, sales and presentation exteriors and interiors, custom millwork and kitchens.

As an In-Home designer with La-Z-Boy since 2016, David brings widespread experience from several different aspects of the design professionals journey. He truly loves working with furniture and space planning, to find the perfect and unique fit for each one of his clients. For him, developing the client relationship is the most important part, so that he can address their needs and effectively create their dream living space.

Karin Stoesser

Designer - Etobicoke

Karin’s career began in the graphic design industry before the interior side of things caught her eye and she realized, through personal renovating and decorating experience, that she wanted to help people design their perfect space. Freshly armed with a certification in Home Staging and diploma in Interior Decorating, she joined the La-Z-Boy team as a visual merchandiser, where she honed in on her ability to accessorize store vignettes and create beautiful displays with artwork and mirrors.

With a solid foundation, Karin transitioned to the In-Home Design team in 2011 and quickly became one of La-Z-Boy’s top Canadian designers year after year and was ranked the number one La-Z-Boy In-Home Designer, in Canada, in 2014.

Her approach to design is to take a few calculated risks, by combining different styles and finishes to produce a well-orchestrated and comfortable atmosphere, all according to the clients’ needs and design preferences. She loves the elegance of reflective materials, the feel of great leather and the incorporation of organic materials. To her, the most important aspect of design is the client, and believes that your home should work to enhance the way you live, while looking beautiful at the same time.

Melissa Vandenberg

Designer - Kitchener

Brand new to La-Z-Boy, but certainly not to the industry, Melissa joined the La-Z-Boy team in 2015, bringing over 20 years of experience in retail sales and interior design along with her. She is a graduate of the Interior Design program at Niagara College of Applied Arts & Technology and it was there that she developed her keen sense of colour, unique style and passion for creating beautiful spaces.

Melissa has spent her career working for retailers on the custom upholstery side of the business, driving sales through their design programs. With this extensive experience not only in design, but also in fostering client relationships, she is sure to deliver the clients’ vision, exactly how they imagined it. She truly enjoys helping them achieve the best design solutions to fit their home and lifestyle, while paying close attention to colour, fabrics and finishes, as well as the character of the home, to get the most visually-appealing final product.

Susan Keizerwaard

Designer - Newmarket

David originally came to La-Z-Boy with over 10 years of experience in residential, commercial and retail design throughout Canada, the US and Mexico. He received his education from the International Academy of Merchandising and Design in Toronto and his passion has always been in residential design, as he values the relationships he is able to build with loyal clients year after year.

He got his La-Z-Boy start at a different franchise location in 2002, where he worked to develop the In-Home Design program for 3 years. In 2005, he joined this La-Z-Boy team as one of our design professionals in both the Vaughan and Scarborough locations, eventually taking on the role of Regional Manager of In-Home Design in 2012. In addition to managing the In-Home Design division, David has developed a grass roots program and corporate sales initiative, as well as orchestrating participation in both local and regional Home Shows.

David’s approach to design is this - ”keep it simple and keep it classic.” What he prides himself most on, is his ability to listen to his clients, assess their needs and provide them with looks that have a great casual elegance.

Wendy Sargeant

Designer - Whitby

Wendy is a certified Interior Decorator who received her education from the Durham College of Applied Arts and Technology. She has over 15 years of design experience, including several complete renovations of residential properties.

Wendy has the ability to develop client relationships based on respect and trust. She listens to her clients and is skilled at creating beautiful designs with a variety of budgets, styles and requirements. Wendy came to La-Z-Boy in 2018 and has enjoyed the attention to detail that the company puts into all its products and services, especially the design program. Wendy is committed to giving each client the room they dream about.

Serena Counter

Designer - Barrie

Serena came to La-Z-Boy in 2016 with experience in several facets of design. Her portfolio showcases work in lighting, window treatments, colour consultations, project management and, of course, design.

Her passion for interior design started at a young age and since then, with a degree in Interior Design, she has honed her craft and turned her focus to residential projects. The process, for her, begins with building a relationship with the client, getting to know their individual wants and needs and using that information, paired with her own expertise, to create a timeless and unique space perfect for them.